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We’re partnering with a global organisation to hire a 2nd Line Infrastructure Engineer to support and enhance their group-wide IT infrastructure. This role focuses on BAU support, technical escalations, and assisting with infrastructure and network projects.

The Role

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Own and resolve 2nd line BAU tickets in line with SLAs

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Act as an escalation point for local IT teams

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Provide remote and on-site support to users

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Support infrastructure, network, and security projects

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Assist senior engineers with servers, networks, backups, and MDM

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Maintain accurate ticketing and documentation

Key Skills & Experience

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2+ years in a 2nd line support / infrastructure role (ideally from an MSP)

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Strong Microsoft stack experience (Windows 10/11, Server, AD, Azure AD, O365)

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Networking fundamentals (VLANs, DHCP, DNS, Wi-Fi)

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VMware and Veeam experience

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Awareness of cyber security best practices

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Strong communication and problem-solving skills