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Key Tasks and Responsibilities:

* Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit).

* Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.

* Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.

* Provision of site setups.

* Provision of mobile phones and associated accessories.

* Active directory account management (including starters/leavers).

* Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and UniFi/Ubiquiti Wireless systems).

* Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).

* Maintain and Improve Departmental documentation.

This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting.

Competitive salary dependant on experience.

Qualities and Capabilities Required:

* Believe in and uphold our company values.

* Minimum of 3 years’ practical experience in an IT support / service function role.

* Working knowledge of MS Office products including SharePoint.

* Demonstrable customer service-oriented skills.

* Comfortable working at height (ladders etc.)

* Full Driving License and own car.

* Right to Work in UK documentation.

* Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement