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Service Operations Manager – HVAC

Location: Dartford

Salary: £50K–65k + 26 Hols, Pension

Service Operations Manager, required to lead a small team of Service Coordinators and oversee HVAC service operations across the UK.

The opportunity is working with a well-regarded manufacturer and contractor who has a strong presence in the delivery of HVAC systems and service solutions globally.

This role is a growth role that focuses on delivering a strong customer service experience, meeting key performance targets, and ensuring efficient scheduling, reporting, and workflow management.

We’re seeking someone ideally from a Service industry across Engineering/ HVAC/ Mechanical related services, ideally in a Service Manager, Operations Manager, Senior Service Coordinator/ Manager or Helpdesk Manager position.

Key Responsibilities

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Lead and support a team of Service Coordinators

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Manage service operations from order entry to invoicing

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Drive KPI performance, SLA compliance and backlog management

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Oversee maintenance scheduling and engineer reporting

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Handle customer issues and produce regular performance reports

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Work closely with Sales, Operations and Technical teams

Package

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£50K-£65K

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26 days holiday

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Life assurance and sick pay

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Ongoing training, development and career progression