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Description

We are recruiting a Housing Service Manager to lead and manage a team of craft operatives undertaking maintenance work on housing stock, ensuring that the highest standards are achieved and maintained. Responsibility. Provide and deliver a comprehensive contracting service to our clients, covering voids and emergency works, by providing the required repair services through the effective use of in-house staff and contractors. Manage, organise, and control the activities of all allocated operatives, setting targets, monitoring performance, attendance, and conduct, identifying training needs and resolving issues.

Qualification – Essential

GCSE Grade (or equivalent) in English Language and Mathematics.

HNC Building Studies or equivalent, or have extensive equivalent experience.

Advanced –Microsoft Office, Word, Excel, Outlook, PowerPoint, and Social Media.

Essential - Skills, Abilities, & Experience

Must have experience in managing both external contractors and internal operatives.

Must have experience in managing work and budgets, keeping to budgets and timeframes.

Understanding of issues around the delivery of maintenance and refurbishment contracts in an urban environment.

An understanding of construction and maintenance-related contracts.

Understanding of relevant legislation and codes of practice, including H&S, Building Regulations, Fire Regulations, etc.

Understanding of landlord-tenant matters, leaseholder consultation requirements, and contract dispute and resolution, particularly in the Context of Disrepai

 and its special circumstances.

Experience in dealing with the public and in resolving queries and problems.

Able to diagnose complex building defects and produce specifications for repair/replacement.

Experience in managing both staff and contractors in a repair environment.

Ability to lead and motivate staff, to act as a coach and mentor, and to provide strategic direction to the workgroup.

Ability to communicate both verbally and in writing, and to adjust communication style and content to meet the needs of the audience.

Ability to formulate practical solutions to problems given the constraints of the situation.

Ability to make well-reasoned decisions based on available information, within given timeframes.

The ability to manage people, and the ability to set, monitor, and assist staff to achieve realistic targets.

Numerate, with strong analytical skills, and the ability to present information at a level appropriate to the audience.

Ability to negotiate issues and to exert influence over the views and opinions of others.

Ability to plan, prioritise and organise workload to meet required deadlines.

Ability to manage against a budget, and to allocate resources efficiently and effectively.

Ability to respond to the needs of customers politely and efficiently, and to deal with issues calmly and objectively.

Can use the available information technology effectively and efficiently to meet work demands

Essential Compliance Requirements

3 Years References

DBS check Summary

A pre-engagement screening is mandatory for this role.

Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy