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Business Development Manager - Highways
Hybrid working
Telent Technology Services Limited is a leading technology company and specialist in the design, build, operation, and maintenance of the UK's critical digital infrastructure, drawing on decades of experience in mission critical communications and technology.
As the 'Business Development Manager - Highways' you will report to the 'Business Development Director, Highways' and be responsible for achieving new orders to meet agreed targets within Telent's Highways business. Focussing on Business Development and opportunity qualification activities that will result in achieving agreed growth targets through contract renewal & new customer acquisition. Leading virtual teams to achieve a well-defined financial and/or strategic objective. Ownership of an Account Plan and inputting to the Highways business' strategy, with an opportunity to define the markets, target contracts and customers that the business should attack to provide value-added, differentiated solutions and therefore secure profitable growth.
The role involves working as part of a multi-disciplined, business winning team to secure new multi-million-pound business contracts from new customers as well as working with Operations to maintain and grow the revenues and relationships with our existing customers.
You will be responsible for:
- Maintaining Telent's sales relationship with existing customers and establishing relationships with new customers
- The development of an opportunity pipeline that supports Telent Highways' growth aspirations.
- The achievement of profitable orders from existing & new customers to agreed targets.
- Providing written input for & contributing to the quality of our external output to Customers - proposals, presentations, bid submissions and marketing communications.
- Keeping Telent's CRM system up to date with details of Accounts, Contacts & Opportunities
- Directing Highways Marketing activities (advertising, press releases, trade shows etc) working with our Marketing department.
- Maintaining and improving Telent's customer care and satisfaction scores.
The role requires demonstrable experience and a proven track-record of managing key customer relationships (e.g. National Highways, Transport Scotland, Transport Infrastructure Ireland, Traffic Wales), achieving sales to ensure that you maintain and exceed sales growth targets, supporting sales and business development strategies.
Through your contribution to delivering consistently high levels of customer service and by securing new profitable business, Telent's position in the UK Highways Sector will be assured.
Typical deliverables for the role:
- Ownership & development of profitable opportunities for new business with existing and new customers
- Promoting the delivery of solutions-based sales opportunities that provide benefit to potential Customers
- Working closely with Bidding & Technical resources to own the development and closure of your sales opportunities
- Develop, manage & provide accurate orders forecast on a monthly basis.
- Ownership of the Business Development activities in analysing the marketplace and competitor positions
- Formulation and application of appropriate win-themes and sales strategies
- The improvement in quality of Telent proposals to its customers
- Contribution to the successful handover of orders between Sales and the Operational teams
- Adherence to all Telent Sales and Bidding procedures
- Providing feedback to the Engineering teams regarding potential new propositions being requested by the market.
Business Operations Skills - Experience:
- At least 10 years demonstrable Sales / Business Development experience and established contacts in the Highways Market
- Experience of defining target markets and setting a strategy to secure business in that market
- Experience of writing and reviewing winning answers to tender questions.
Business Operations Skills - Qualifications:
- Engineering background / HNC or higher qualification
- Microsoft Office suite competent, familiar with operating cloud-based CRM systems
- Full, clean driving license.
- Financially astute with ability to create & interpret financial reports and models.
Behavioural requirements:
- Customer focussed - excellent communication and presentation skills, an ability to persuade and influence people at all levels.
- Leadership - able to lead virtual teams to order success.
- Personable - able to communicate and get along with people at all levels in an organisation.
- Accountability - takes personal ownership of opportunities and is accountable for actions.
- Organised & pro-active - drives to identify business & exceed targets in a structured way.
What we offer:
- Car or Car Allowance
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme