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Scheduling Officer - Field Services

Location: Stratford Upon Avon | Full-Time | Permanent | Hybrid | £25,500

About the Opportunity

I'm working exclusively with a well-established client who is looking to add a skilled Scheduling Officer to their growing operations team. This role is key to ensuring that field visits and warrant-related activity are scheduled and delivered smoothly, in line with client expectations, regulatory requirements, and internal processes.

You'll act as the vital link between internal teams, field agents, engineers, locksmiths, and third-party suppliers - making sure every part of the operation runs to plan.

If you're process-driven, confident with communication, and thrive in a fast-paced environment where attention to detail matters, this could be a great fit for you.

Key Responsibilities

Coordinating all visit scheduling, including warrant applications and executions
Allocating and re-allocating field agent workloads to meet service targets
Booking engineers and locksmiths in line with process requirements
Supporting the recruitment, onboarding, and maintenance of agent records
Liaising with clients and field teams to ensure accurate and timely execution of work
Monitoring performance data and reporting against key operational metrics
Managing central inboxes and responding to queries in a professional manner
Producing internal communications and supporting operational project work
Ensuring all documentation and system updates are completed accurately and in a timely manner
Highlighting any risks or issues that could impact service delivery

What My Client Is Looking For

Strong organisational skills and attention to detail
Excellent written and verbal communication skills
Proficient in Microsoft Office and confident handling data
Comfortable working to deadlines in a busy, changeable environment
Professional, adaptable, and able to work both independently and as part of a team
A proactive attitude and willingness to take ownership of tasks

What's on Offer

A key role in a stable and supportive team environment
Full training and development opportunities
The chance to work with a reputable company that values continuous improvement
Long-term career prospects within a growing business

Interested?

If this sounds like the right opportunity for you, I'd love to speak. Please apply with your CV or get in touch for a confidential discussion.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy