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Senior Dynamics 365 Business Central Support Consultant

Up to £50k + Benefits | Remote or Hybrid | UK-Based

My client is a growing Microsoft Partner seeking a Senior Business Central Support Consultant to take ownership of their support function, ensuring clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment.

Role Responsibilities

Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems
Act as the escalation point for complex support tickets across all BC modules, with a focus on finance-related issues
Troubleshoot functional and technical issues, identifying root causes and delivering effective solutions
Work closely with development and consultancy teams to ensure issues are resolved efficiently and accurately
Manage support cases from logging through to resolution, ensuring SLAs are met
Maintain detailed documentation of support issues and resolutions to aid internal knowledge sharing
Proactively identify recurring issues and suggest process or system improvements
Assist with testing and deployment of patches, updates and new functionality
Provide user training and support post go-live to ensure smooth adoption of systemsKnowledge & Skills

Strong support experience with Dynamics NAV and Dynamics 365 Business Central
Proven background in handling complex support cases within a Microsoft Partner or end-user environment
Excellent understanding of BC functionality across finance, sales, purchasing, inventory and warehousing
Strong communication skills and ability to manage client expectations effectively
Logical problem solver with great attention to detail
Familiarity with support ticketing systems and service desk processesWhat's on Offer

Salary up to £50,000
25 days holiday plus bank holidays
Remote or hybrid working options to suit your lifestyle
Progression opportunities into consultancy, project delivery or team leadership
Supportive team environment with ongoing learning and development
Comprehensive benefits package

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