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On behalf of our client, We are seeking a reliable and customer-focused Customer service clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuing every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred.

Key Responsibilities

* Handling incoming customer calls, e-mails, in a professional and friendly manner

* Contact customers by phone to discuss promotions, new products etc.

* Provide product information on company product ranges

* Process customer orders accurately using internal systems

* Support for the BDM’S with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions

* Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto to retailers.

Skills & Experience

* Strong phone-based customer service experience

* Excellent communication and interpersonal skills

* High attention to detail with strong administrative accuracy

* Ability to multitask and manage workload in fast -paced environment

* Proficient in basic IT systems

Preferred

* Prior experience in retail/manufacturing

* Experience in order processing

* Experience in handling of telephone calls

Personal attributes

* Professional, calm and customer centric approach

* A problem-solver with positive attitude

* Reliable, organised, and able to work well within a team

* Willingness to learn product ranges and company processes

Salary

Competitive salary, based on experience in the region of £25k

We regret that only shortlisted applicants will be contacted