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Head of Customer Operations (12-Month Contract) – SaaS / EdTech – Sheffield (Hybrid)
We’re working with a fast-growing international SaaS company in the EdTech sector looking to appoint a Head of Customer Operations on a 12-month fixed-term contract. This key leadership role is ideal for a Digital Head of Ops Manager with experience in digital transformation, automation, and customer excellence.

? What You'll Do:

* Lead day-to-day customer operations across global teams.

* Drive digital transformation (AI chatbots, self-service, automation).

* Collaborate with Product/Tech to improve customer journeys.

* Deliver excellence in complaints, retention & NPS.

? What You’ll Need:

* 5+ years in senior ops roles (ideally SaaS or EdTech).

* Proven track record in digital service transformation.

* CRM/Helpdesk/AI tools experience.

* Strong team leadership and change management.

? What’s On Offer:

* £70k + benefits

* 25–30 days holiday

* Modern city-centre office & hybrid model

* L&D, socials, pension, cycle to work & more

Interested in a digital leadership challenge?
Apply now for this SaaS ops job in Sheffield and make a genuine impact