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We are seeking a Housing Officer with experience in managing general needs Housing. This role involves working with a large housing provider to manage and coordinate excellent housing and estate services within a defined geographical area in Slough. This customer-facing position requires effective relationship management skills to enhance our client's reputation with local authority partners and other external agencies.

General Needs Housing Officer
Job Type: Contract ongoing
Location: Slough
Hourly Rate: £29.87ph Umbrella

Day-to-day of the role:

Develop and maintain local multi-agency links to deliver efficient, coordinated services to customers.
Manage complaints effectively, using strong customer service and communication skills.
Act as the lead for tenant and resident associations, coordinating the input and performance of internal and external performance areas.
Handle complex tenancy and lease-related issues, including succession, mutual exchange, and assignment of tenancies.
Conduct viewings of empty properties, complete new tenancy sign-ups, and carry out pre-tenancy termination and mutual exchange visits.

Required Skills & Qualifications:
Experience in General Needs Housing management including Tenancy management, and Estate Inspections
Well-developed communication skills, both written and verbal.
Ability to build and sustain working relationships with colleagues and key stakeholders.
Proven record of delivering excellent customer-focused services.
Strong planning, organising, and prioritisation skills.
Full UK Driving licence and own vehicle required

Please get in touch if you would like to be considered