Login to Apply

Job Title: Customer Software Support Assistant
Location: Horsham, must be a driver due to location
Salary: £25,000 - £28,000
Hours: Full-time, Mon-Fri, hybrid (3 days office, 2 days home)

About the Role:

We're recruiting for a Software Customer Support Assistant to join a friendly team in Horsham.
You don't need to be a tech expert - full training will be provided. What matters most is a passion for delivering outstanding customer service, confidence using computers, and a willingness to learn new software.

We're looking for someone who loves helping people, communicates clearly, and brings a positive, solution-focused attitude to every interaction.

Customer Software Support Assistant Responsibilities:

Respond to customer queries by phone and email
Explain how to use features in a clear, easy-to-understand way
Work with our team to solve problems and improve the customer experience.
Keep the database organise
Build positive relationships with customersThe Customer Software Support Assistant will have / be:

Fantastic customer service skills.
Confidence using computers and learning new software.
Friendly, patient, and good at listening.
Interest in technology is an advantage, but not essential