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12 month contract

Specific Qualifications & Level:

-Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience of strategic development in the related service area

-ITIL v4 Qualification

-Agile Foundation certificate Specific Knowledge & Experience

Knowledge & Expertise

• Experience of supporting and developing the Liquidlogic application.

• Expert in an area of Social care- Adults, Childrens or Education.

• Proven experience in collaborating with stakeholders to understand. business requirements and translating them into technical solutions.

• An In depth knowledge of ITIL frameworks and best practices.

• Strong expertise in maintaining the reliability, performance, and security of application systems.

• Experience of managing escalations to external suppliers, monitoring responses; taking action and seeing issues through to resolution.

• Proficiency of planning and managing system upgrades. Skills and Abilities

• Highly organised with the ability to manage and prioritise a varied and complex workload where there are likely to be conflicting demands

• Customer focused with strong communication and interpersonal skills, being able to impart technical information clearly and succinctly to a non-technical audience.

• The ability to be proactive, think creatively and identify development opportunities

• Strong team player who with a collaborative work style who can provide technical guidance and mentorship to other team members Role Dimensions

• Represent the department as required at external meetings, user groups and forums

• Supervise junior colleagues and external contractors where appropriate, ensuring that they understand their role, tasks, timescales and the quality of work required