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We are recruiting for a Contracts Administrator to join a busy service and business support function. This role is key to maintaining and managing service contracts across a varied customer base, from single-site customers to large key accounts, while delivering excellent customer service and accurate administration.

Benefits

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Pension plan

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Life assurance

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Employee Assistance Programme (family cover)

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25 days holiday (increasing to 26 after 5 years) plus bank holidays

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Medicash healthcare scheme

Key Responsibilities

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Review, amend, and renew service contracts, including purchase order management where applicable

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Maintain accurate service contract and system data records

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Prepare new service contracts, quotations, and related documentation

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Promote additional value-added services to support growth of the service contract database

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Support service contract preparation, including quotations, tenders, correspondence, and customer communications

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Provide internal support for key customer accounts where required

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Maintain warranty and extended warranty records following new equipment sales

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Resolve and close customer queries and complaints related to service contracts

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Work collaboratively across teams to support service delivery and customer satisfaction

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Complete ad-hoc administrative tasks as required

Key Performance Indicators

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Service contract database value

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Contract lead generation, renewals, and conversion rates

Skills & Qualifications

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Experience in service contract or customer database administration

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Strong customer-focused approach with a polite and professional manner

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Excellent attention to detail and accuracy

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Strong communication skills at all levels

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Financial awareness

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Good IT literacy

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Ability to work well in a team environment

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Minimum of 5 GCSEs including English and Mathematics