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P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Call Centre Advisor to join their team based in Norwich on a full-time, permanent basis.

Role Summary:

* Join a busy parts call centre team, providing exceptional customer service by efficiently handling parts enquiries, promoting related products, and supporting internal sales promotions.

Key Responsibilities:

* Answer incoming calls promptly (within 6 rings).

* Identify customer needs using parts catalogues and stock systems.

* Upsell relevant parts and accessories.

* Handle all transactions courteously and professionally.

* Maintain accurate system data and follow pricing/discount policies.

* Assist with returns, stock control, and promotional campaigns.

* Ensure customer satisfaction and retention through excellent service.

Objectives:

* Maximise profitability through effective upselling.

* Follow procedures for parts ordering, returns, and authorisations.

* Maintain accurate stock and supplier records.

* Control costs by adhering to internal ordering and stock usage policies.

Person Specification:

* Professional appearance (uniform provided).

* Strong communication and telephone skills.

* Basic understanding of vehicle parts and terminology.

* IT literate – training provided.

* Customer-focused with ability to handle complaints.

* Sales experience desirable (training offered).

* Accurate record keeping and payment handling.

If this is a role you are interested in, please apply online ensuring your CV is up to date