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Customer Service Administrator – Temp to Perm

Mid Kent

£15 to £17 per hour DOE

37.5 hours per week

We are currently recruiting for a Customer Service Administrator to join our client on a temp-to-perm basis.

Our client is seeking a candidate with prior experience in the housing, property development, or construction sectors, combined with strong customer service and administration skills.

This is a fantastic opportunity to work for a company that sets the standard in its industry and is committed to delivering exceptional customer service.

Duties include:

Handle incoming customer calls relating to property defects

Accurately input data into the house builder's database

Escalate significant issues to the Customer Service Manager as needed

Generate and maintain weekly reports of outstanding defects for review with the Customer Service Manager

Ensure timely responses to all queries in line with agreed Service Level Agreements

General Administrative duties

The successful candidate must have/be:

Proven ability to handle and resolve customer complaints effectively

Calm, personable, and professional demeanor

Essential: Previous experience in the construction, housing, or property development sectors

Strong multitasking skills with the ability to manage competing priorities

This is the chance to join a team who are committed to continuous improvement and development.

What are you waiting for?! Apply now for immediate consideration!

This role is being handled by Holly Ensoll, Recruitment Consultant for Pearson Whiffin Recruitment.

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