Login to Apply

FRONT OF HOUSE MANAGER - OXFORD.

We’re looking for an exceptional Front of House & Reception Manager to lead, inspire and develop a high-performing reception team at a flagship Commercial & Life Sciences asset at a ambitious new global innovation district in Oxford. This is a rare opportunity to shape the visitor experience at the heart of a landmark destination.

THE ROLE...

You’ll take ownership of the front-of-house operation and customer journey across the district’s receptions and shared workspaces. Acting as the figurehead for visitor experience, you’ll deliver five-star service standards, lead trusted service partners, and create a welcoming, vibrant environment for occupiers, clients and guests.

You’ll be hands-on, highly visible, and passionate about hospitality — setting the tone, raising standards, and continuously improving service through innovation, events and engagement.

YOUR RESPONSIBILITIES...

* Lead and manage the Reception Team, ensuring consistent 5* service delivery

* Act as the main point of contact for occupiers on all FOH matters

* Maintain immaculate presentation across reception and customer-facing areas

* Oversee service partners including reception, security, cleaning and housekeeping

* Develop and maintain FOH procedures, service standards and H&S compliance

* Drive service innovation, activations and community events across the district

* Represent FOH in building management and operational meetings

* Take ownership of reception operations, reporting, audits and customer feedback

ABOUT YOU...

* Proven management experience in a 5-star hospitality or customer service environment

* Confident, professional and naturally welcoming

* Passionate about luxury service delivery and customer experience

* Calm and effective when handling challenges or complaints

* Creative, forward-thinking and motivated to elevate service standards

* Experienced in events, activations and occupier engagement

* Comfortable leading multi-partner teams with a “One Team” mindset

WHAT'S ON OFFER...

* Salary: upto £37,000 for the right candidate

* A flagship role in a prestigious, fast-growing innovation district

* The chance to shape and lead an exceptional front-of-house experience from the ground up