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Job Title: Helpdesk Administrator
Location: Enfield (Hybrid Opportunity After Initial Period)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: £16.22 per hour (Umbrella)

About the Role:We are currently seeking a proactive and highly organised Helpdesk Administrator to join a busy and fast-paced team based in Enfield. This is a temp-to-perm opportunity for the right candidate, with the potential for hybrid working after a couple of months.

You will play a key role in supporting the operational team, coordinating work orders, liaising with clients, subcontractors and operatives, and ensuring the smooth running of daily schedules and reporting.

Key Responsibilities:
Raise and allocate work orders from client phone calls and emails using internal systems

Work closely with Contract Managers/Supervisors to allocate daily and emergency works

Book appointments with sites and subcontractors using internal  systems

Process operative timesheets, update spreadsheets and ensure accurate records for payroll

File and maintain job documentation including photos and supporting paperwork

Daily updates of WIP reports and internal trackers to minimise outstanding jobs

Handle client queries and recalls across multiple contracts professionally

Maintain lone working records and carry out regular welfare calls to operatives

Ensure compliance and document accuracy – including RAMS, job sheets, materials used

Upload documents to client systems to support invoicing and contract compliance

Support administrative duties as requested by managers and senior leadership

Keep client portals updated with job progress and documentation

Requirements:
Previous experience in a coordinator or administrative role, ideally within maintenance, construction or facilities

Excellent organisational skills and attention to detail

Strong communication skills and confidence in dealing with clients, operatives, and management

Proficient in MS Office and ability to pick up internal systems quickly

Comfortable working in a fast-paced, high-volume environment

 Ready to apply?
If you’re an experienced coordinator or administrator looking for your next opportunity in a dynamic and rewarding environment, apply now with your CV or call Leah Seber at Build Recruitment