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About the Role
As Operations Manager, you will have full responsibility for the day-to-day management, performance, compliance, and financial control of your region. Supported by Service Delivery Managers and site-based teams, you will ensure the consistent delivery of high-quality, safe, and client-focused services across your portfolio.

Location: Field-Based (covering South of the UK – 30+ sites)
Salary: £50,000 increasing to £55,000 after successful completion of six-month probation
Benefits: Company car (business and personal use), 25 days holiday plus bank holidays, salary sacrifice pension scheme.

Key Responsibilities

Operational Leadership

* Lead and manage multi-disciplined contracts across the region, ensuring high standards of delivery, compliance, and client satisfaction.

* Directly manage and develop a team of Service Delivery Managers and site-based colleagues.

* Act as the senior point of contact for all client relationships within your portfolio.

* Chair regular review meetings with clients to discuss performance, innovation, and future service development.

* Ensure all contracts meet or exceed SLAs, KPIs, and audit standards.

Compliance & Quality

* Maintain operational excellence in line with ISO 9001 and other quality management systems.

* Promote a culture of continuous improvement and quality assurance through regular audits and internal reviews.

* Ensure all services, particularly SIA-licensed security operations, comply with the Private Security Industry Act 2001 and company policy.

* Oversee full Health & Safety compliance across all operations, including site risk assessments, reporting, and corrective action tracking.

* Ensure all mandatory qualifications, licences (e.g. SIA), and training records are current and properly maintained.

People Management

* Lead all aspects of regional people management, including:

* Recruitment, onboarding, and TUPE transfers

* Inductions, training, and development

* Absence management and return to work interviews

* Disciplinary and performance management processes

* Appraisals and colleague engagement initiatives

* Ensure all people-related processes are in line with company policies and employment legislation.

Commercial & Financial Management

* Own and manage the regional P&L, ensuring financial performance and operational efficiency.

* Work with Finance and Commercial teams to identify savings, deliver cost-effective solutions, and support re-tenders and business development opportunities.

* Oversee timely and accurate submission of reports, client dashboards, and financial documents (e.g. timesheets, expenses).

Contract Mobilisation & Performance

* Manage the mobilisation of new contracts and the demobilisation of outgoing contracts, ensuring a smooth transition aligned with TUPE legislation.

* Monitor and report on site performance, colleague engagement, client satisfaction, and compliance KPIs.

* Maintain accurate site records, operational systems, and ensure workforce scheduling is optimised for efficiency.

What You’ll Bring

* Significant operational management experience within soft FM (cleaning, security, grounds, or related services).

* Strong people leadership and client relationship management skills.

* Excellent commercial awareness and budget management experience.

* Deep understanding of compliance frameworks including SIA regulations, ISO 9001, and H&S legislation.

* A flexible, proactive approach and the ability to travel across your region.

Qualifications

* Essential: IOSH Managing Safely or NEBOSH General Certificate, a Full UK Driving Licence and SIA Licence(s) (Front Line or Non-Front Line).

* Desirable: ILM Level 3+ or CMI, IWFM Level 4+, First Aid at Work, Mental Health First Aid, PRINCE2/APM Project Management, sector-specific NVQs