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Council Tax Officer
Temporary on going role
37 hours per week
£24.00 per hour

We're seeking a proactive and experienced Council Tax Officer to join our dynamic team for a 3-month assignment. This role is heavily focused on telephone-based customer interaction, supporting residents with Council Tax billing, registration, and the application of discounts and exemptions in line with current legislation.

Key Responsibilities:

Handle a high volume of inbound calls relating to Council Tax queries
Accurately register new accounts and apply relevant discounts and exemptions
Ensure compliance with all applicable Council Tax legislation
Maintain detailed records and update MRI/Academy system accordingly

What You'll Need:

Proven experience as a Council Tax Officer
Strong working knowledge of Council Tax legislation
Confident telephone manner and excellent communication skills
Experience using the Academy IT systemThis is a fast-paced role ideal for someone who thrives on phone-based work and enjoys helping people navigate complex information with clarity and empathy