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Job Title: Helpdesk Coordinator
Salary:  £28,000 pa
Location: St Albans
Contract: Permanent
Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) 

COMPANY PROFILE

Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans.
The successful candidate will have Helpdesk experience and have excellent customer service skills.

SKILLS REQUIRED
·Previous experience in a similar role 
·Excellent communication skills
·FM Helpdesk experience
·Competent with Microsoft Packages 
·Confident, calm, and organised
·Able to take a logical approach

 RESPONSIBILITIES
·Manage all incoming helpdesk jobs on systems
·Input data onto CRM and monitor
·Chase subcontractors for completed paperwork
·Assist in developing the business with existing client base
·Generate quotes and cost jobs on the system
·Ensure KPI's are maintained
·Liaising with engineers

COMPANY BENEFITS
·Free onsite parking
·20 days' annual leave plus bank holiday
·Company pension scheme 
·Team nights out
 
Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application.
 
Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon.
 
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