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The Society employs 250 staff, across Head-Office, Warehouse and Logistics. Our Member Services department consists of 51 advisors.

The role is based at our head office premises in Stevenage and is 100% office based.

Member satisfaction is a key performance measure of the department; therefore you will be a part of the team delivering exceptional service.

Advisers will be responsible for providing a first-class service to our members and potential new members via member’s channel of choice, offering a first point of contact resolution and ensuring high levels of satisfaction are achieved consistently.

There may be a possibility of the contract being extended until Christmas 2025