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IT Support Engineer (2nd/3rd Line) – Nuclear Site Support

Based – Somerset (5 days a week on site)

Rate - £(Apply online only)/day inside IR35

Length – 6 months with possible extension to 12 months

Must be eligible for SC clearance

Key Responsibilities:

Ensure a Safe Working Environment:
Maintain strict adherence to site safety protocols and regulatory compliance while operating within the Nuclear Site IT Services Support function.
Operational Support for Station Activities:
Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution.
IT Incident Resolution and Service Delivery:
Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting software, hardware, and networking problems.
Asset and Configuration Management:
Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes.
Required Skills & Experience:

Strong knowledge of Microsoft 365, Azure, and Active Directory.
Experience with hardware rollouts, desktop/laptop imaging, and network infrastructure upgrades.
Familiarity with ITIL processes and best practices for service management.
Capable of delivering 2nd/3rd line support in high-security, highly regulated environments.
Competent in networking, including basic switching, routing, and diagnostics.
Additional Notes:

The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility.
Must be capable of working independently, and external vendors, and ensuring IT support aligns with critical operational timelines