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Job Title - Property Claims & Legal Services Officer
Location - Milton Keynes 
Salary - £30,000 
Contract Type - Full-time, Permanent

About Us
 
Our client manages a diverse portfolio of residential and commercial property portfolios across the UK, delivering exceptional service to their tenants, leaseholders, and commercial partners. Given the business growth, they are now seeking a Claims & Litigation Officer to join our in house team and take ownership of property related claims and legal matters.
 
This is a key role for someone with a keen eye for detail, strong organisational skills, and a solid understanding of legal processes around property, insurance, and liability.
 
The Role
 
You’ll be responsible for managing a varied caseload of insurance claims and litigation matters across our residential and commercial estate. This includes property damage, tenant disputes, personal injury claims, and professional liability cases. You will liaise with legal advisors, insurers, property managers, and contractors to ensure claims are handled efficiently and in line with company and regulatory standards.
 
Key Responsibilities

Manage and coordinate property related claims from notification through to resolution
Investigate incidents, gather evidence, and liaise with internal teams and external stakeholders
Support or lead responses to legal claims, liaising with solicitors, insurers, and courts where required
Maintain up-to-date records on all active cases, ensuring deadlines and protocols are met
Identify risk trends and recommend improvements to reduce future exposure
Provide advice and support to property management teams on liability, insurance coverage, and litigation risks
Ensure compliance with relevant legal, regulatory, and insurance obligations About You
 
Our client is looking for someone who can bring clarity and structure to complex cases, and work collaboratively with colleagues across departments.
 
You will ideally have:

Experience managing claims and/or litigation within a property, legal, or insurance environment
Understanding of property law, liability claims, insurance policy coverage, and dispute resolution
Excellent organisational and case management skills
Strong communication and negotiation skills
A proactive approach to risk management and continuous improvement
Familiarity with residential and commercial property operations is a strong advantage
A good understanding of leasehold property law, be able to interpret lease clauses and provide advice in respect of the same
Be able to demonstrate a good working knowledge of Word and Excel and experience in using a Case Management System
Be able to work on their own initiative and drive their own workload forward under minimal supervision
Be able to demonstrate an ability to meet deadlines What We Offer

A collaborative, supportive team environment
Opportunities for training and professional development
Competitive salary and benefits, including pension scheme and private healthcare