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Revenues & Recovery Manager
Location: Braintree
Contract Type: Full-Time, Permanent
Hours: 37 hours per week
Salary: £48,945 – £53,082 per annum

Minerva Recruitment is recruiting for an experienced Revenues & Recovery Manager to join the organisation on a full-time, permanent basis.

This is a senior leadership opportunity for a motivated and commercially minded revenues professional with a strong background in local taxation and debt recovery. The successful candidate will lead the Revenues & Cashiers team, overseeing the billing, collection, and enforcement of Council Tax, Business Rates, and other service income.
The Role As Revenues & Recovery Manager, you will play a key role within the senior Revenues and Benefits management team, ensuring the delivery of a compliant, efficient, and customer-focused revenues service. You will be responsible for driving performance, maximising income collection, and minimising loss and avoidance, while supporting service improvement and future planning.

You will also contribute to shaping the future of the Revenues service as the authority prepares for local government reorganisation across Greater Essex.

Key Responsibilities
Provide strategic leadership, management, and motivation to the Revenues & Cashiers team
Ensure consistent practices, high standards, and informed decision-making across the service
Plan workloads and resources to meet statutory timescales and service demands
Advise on legislative requirements and the development and application of relevant policies and procedures
Ensure revenues data is accurately maintained, analysed, and reported
Provide specialist technical advice on complex local taxation and recovery cases
Oversee the completion of statutory and non-statutory revenues returns
Manage annual billing and year-end processes for Council Tax and Business Rates
Make decisions on complex local taxation matters
Handle challenging customer situations and complaints, ensuring effective resolutionSkills & Abilities
Proven experience managing teams and driving performance improvement
Strong interpersonal skills with the ability to build effective working relationships
Ability to work under pressure, solve complex problems, and influence decision-making
Strong analytical skills, using management information to inform service delivery
Confidence in promoting the effective and secure use of IT systems and digital processesKnowledge & Experience
Extensive knowledge of Council Tax, Business Rates, and local authority debt recovery and enforcement
Strong understanding of local government operations, policies, and procedures
Demonstrable experience delivering high-quality outcomes through effective team management
Experience using local tax systems such as Civica Open Revenues or similarQualifications
IRRV qualification (or equivalent) with relevant professional experience
Management qualification desirableWhat’s on Offer
Competitive salary and local government benefits package
Hybrid working arrangements (home and office-based, subject to business needs)
Flexible working options
Free parking
Local Government Pension Scheme
Ongoing learning and development opportunities
Staff discounts at local businesses
Staff recognition schemes
Comprehensive health and wellbeing programme, including discounted gym membership
To apply or for further information, please contact Minerva Recruitment. We welcome applications from experienced revenues professionals looking to progress into a senior, strategic management role within local government