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Customer Support Advisor
Location: Manchester City Centre
Salary: £26,600 per annum
Full-time (Mon-Fri)
We're recruiting for a fast-growing healthcare software company based in Manchester, looking to appoint a Customer Support Advisor to join their Service Desk team.

This role is the first point of contact for customers, supporting users via a customer portal and phone, logging and managing incidents, troubleshooting basic technical issues, and escalating more complex cases to 2nd Line/Customer Success teams.

Key Responsibilities:

Act as first-line support for customer queries
Log and manage incidents via a ticketing system
Diagnose and resolve basic software/app issues
Escalate high-priority or complex cases appropriately
Liaise with internal Product & Development teams
Perform basic cloud-based technical tasksWhat We're Looking For:

1-2 years' experience in a Service Desk / IT Helpdesk / Customer Support role
Strong communication skills (verbal & written)
Basic technical troubleshooting ability
Experience using ticketing systems (e.g. Zendesk, Freshdesk)
Highly organised with a customer-focused mindset
Willingness to travel to GP practices if requiredDesirable:

Experience within HealthTech or SaaS
CRM/helpdesk system knowledge
Remote support tool experience
Understanding of GDPRIf you're passionate about delivering excellent customer service in a tech-driven environment and want to grow within a forward-thinking organisation, apply today.

Further information available upon application.
Please contact (url removed) or call (phone number removed) for more information.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy