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BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.

Key Benefits they offer:

* Salary remuneration of £31,396 inclusive of a bonus.

* Full-time permanent position

* Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)

* Hybrid Working following training - Typically 2 days from home - 3 days office based

* Free on-site parking

* 33 days annual leave, including bank holidays (increases with length of service)

* Company pension contribution (increases with length of service)

* Financial Services Academy – Allowing employees to develop their career within the wealth management sector

* Company/team events throughout the year

Your Duties & Responsibilities include:

* Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.

* Answering emails, secure messages and post/letters from both advisers and end clients within the SLA

* Understanding system task failures and manually processing these

* Answering incoming and making outgoing calls to build relationships with advisers and clients

* Dealing with queries and helping to resolve escalation cases generated within the team

You will need:

* Strong Communication skills.

* Strong problem-solving and decision-making skills.

* Strong organisational and time management skills.

* The ability to build positive relationships with team members, clients, and other stakeholders.

* Knowledge of MS Office products, such as Excel and Word