Login to Apply

Customer Service Advisor

Huntingdon

Full time - permanent

Monday to Friday

£22,000 base salary with on targets earnings of £30,000 with commission

**Good telephone skills? 

**Like talking to people? 

Our client, a leading automotive company, is looking for an ambitious and driven Customer Service Advisor to expand their existing team.  You would be joining a busy, sociable contact centre, working at beating heart of the company which prides itself on service and collaboration to provide solutions for their clients.  You will be responsible for answering calls and up-selling services available to customers who contact you.  To be suitable, you will have great telephone skills and some sales experience, whether that comes from a hospitality, retail or office environment. Full training and support will be given.  

As a Customer Service Advisor, you will be an integral member of the team. Your key responsibilities will include, but are not limited to:

Provide a premium experience to all our customers, you will be the first point of contact within our customer aftersales journey and set the precedent
Achieve set realistic targets for call volumes through both inbound calls and outbound prospecting
Use internal systems to be able to accurately advise maintenance items due, as duty of care to our customers
Manage time productively to be able to answer inbound calls quickly and efficiently
Ensuring data capture is completed from customers to maintain accuracy of their details and in line with GDPR
Answering inbound calls from customers wanting services, with the aim of up-selling the services available
Dealing with inbound emails providing support to customers
Updating and maintaining the database with all customer and claims information
To be suitable, you will demonstrate the following skills and experiences: 

Confident telephone manner
Sales experience is a plus, ideally over the phone 
No prior experience needed in this exact role but computer skills are essential
A background in hospitality or customer-facing retail is welcomed 
A helpful, positive attitude
Ability to work in a team but alone when necessary
Well organised
Able to deliver high standards of service
Willingness to learn
Want to know more?  Please apply or email ASAP - this opportunity won't be around for long! 

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business