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Customer Service Administrator

* £25,000- £26,000 per annum

* Hours: 08:00–16:30, Monday–Friday

* 28 days (including Bank Holidays)

* Free on-site parking; full training, genuine career development opportunities in a fast-growing sector

My client are an established business with trading experience in delivering quality services and building fantastic customer relationships. They are looking for a Customer Service Administrator to join their expanding team.

Main duties include:

* Acting as the first point of contact, you’ll answer inbound calls from customers, checking their eligibility for products & services

* You’ll book visits and organise diaries between customers and field staff, sending confirmations and reminders so no one misses their appointment time

* You’ll capture customer details accurately, complete forms and documents, and keep the inhouse CRM up to date

* You’ll work alongside the sales team, chasing outstanding information and calling customers back to verify details

* You’ll carry out follow-up calls which will turn enquiries into installations

Experience & skills required:

* A “can-do” attitude and the ability to multitask

* Strong English: clear spoken and written communication

* Confidence on the phone – friendly, professional and organised

* Able to pick up new systems and processes quickly

* Eager to do well

Sound like you? Apply for immediate consideration