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Senior Support Technician - £35,000/£38,000 per annum - Leeds

Principal IT are working with an industry leading and award-winning managed technology provider that are looking for a senior support technician to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.

Your role is primarily desk based however there is requirement for travel to their other offices and to customers. You will provide 2nd/3rd line support to the service desk along with handling technical escalations. You will also be required to assist with 1st line tasks when required. This role also provides the opportunity to work alongside the professional services team with delivering technical projects.

Key Experience:

The ideal candidate will have extensive knowledge covering all points below and has worked in a similar job for at least 2 years.

Office365 - Security policies, Intune, Compliance, Azure, Exchange Online, EntraID
Infrastructure - Dell/ HP/ Supermicro servers, SANs, RAID, Hyper-V clustering
Networking - VLANs, routing, NAT, ACL, firewalls (mainly SonicWall), hardware (mainly Unifi)
Backups - best practices, monitoring, resolving failures
Windows - 10 + 11, Server 2016 +
Connectivity - line configuration + troubleshooting
VOIP - configuring and maintaining VOIP solutions
Must have a full UK driving license with business insuranceDesirable:

Knowledge of Linux
Microsoft qualificationsThe Package:

If successful our client is offering a salary of £35,000 - £38,000 per annum, 23 paid holidays excluding bank holidays, Mon-Fri shifts between 8am-6pm, plus many more.

How to Apply:

If you are interested in hearing more about this senior support technician vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.

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