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MMP Consultancy are looking to recruit a Repairs Administrator on a Temporary basis, in Kent.

The Planning Administrator will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard.

Main Responsibilities:

Accurately input overdue jobs and completed tasks into relevant systems.
Ensure records are updated with completion details.
Identify jobs that need to be brought forward based on urgency and deadlines, maintaining an efficient workflow.
Reach out to tenants via phone and email to schedule and confirm repair appointments.
Provide clear information about the nature of repairs and expected timeframes, addressing any concerns or queries they may have.
Handle repair requests and log them into the appropriate systems.
Coordinate with maintenance teams and contractors to ensure timely resolution of reported issues.
Record updates and maintain accurate reports on ongoing repairs.
Organise and respond to incoming emails related to repairs and maintenance inquiries.
Prioritise urgent messages, flag important correspondence, and ensure timely follow-ups to maintain smooth communication.
Experience Required:

Experience in working in a responsive repair's environment.
Experience of raising, monitoring and recording work orders though a relevant housing / repair management system.
Experience in coordinating and following up on work programmes.
Ability to work independently, exercising good initiative and judgement
Excellent written and verbal communication skills