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Planner (Repairs & Maintenance)

Rate: £20.91 per hour
Contract: Temporary - Ongoing
Location: Durham

Are you highly organised, customer-focused, and confident working in a fast‑paced repairs environment? We are currently recruiting an experienced Planner to join a busy Property Repairs team on a temporary, ongoing basis.

This role is key in ensuring customers receive a high‑quality, right‑first‑time service by effectively scheduling and coordinating repair works across multiple trade teams.

Key Responsibilities of the Repairs Planner will include:

Work closely with Managers, Team Leads, Coordinators and Operatives across Repairs, Voids, Gas, Electrical and Infrastructure teams.
Collaborate with Customer Services, Neighbourhood and Asset Teams to support a consistent approach to service delivery.
Schedule and allocate work to maximise productivity, monitoring works daily and ensuring appointments stay within target timescales.
Balance priorities based on customer need, risk and resource availability.
Ensure customers are at the centre of decision‑making, resolving enquiries at first contact where possible.
Update and maintain accurate records across scheduling systems and repairs databases.
Respond to operational changes by reallocating resources or amending appointments.
Support in reviewing and developing new procedures to enhance customer experience.
Adhere to all policies including Health & Safety and Data Protection.The successful repairs planner will have:

Knowledge of the DRS system
Experience working within property repairs or a similar scheduling function.
Ability to manage conflicting priorities and meet deadlines.Please contact Chrissie at the Derby Office for more information

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website