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Customer Service Co-Ordinator c. £28k

Newcastle upon Tyne | Full-Time | Permanent

Are you a highly organised problem-solver with a passion for delivering outstanding customer service? Do you have a background in packaging or manufacturing and thrive in a fast-paced, detail-focused environment?

We’re looking for a Customer Service Co-Ordinator to join a dynamic team in Newcastle upon Tyne, managing a portfolio of customer accounts with precision, professionalism, and care.

The Role:

* Managing your own portfolio of customer accounts and ensuring an exceptional level of service

* Tracking progress against departmental KPIs and service targets

* Communicating efficiently with both customers and internal teams

* Supporting product launches and coordinating key account activities

* Resolving issues proactively and identifying improvements in service delivery

* Ensuring accurate data transfer from order through to invoicing

* Monitoring key metrics including aged stock, reserves, and WIP to meet company standards

* Attending off-site customer visits when required

* Supporting team collaboration and assisting with holiday cover and handovers

The Candidate:

* Experienced in a manufacturing or packaging environment

* Exceptionally organised and detail-oriented

* Numerate and confident handling product specs, orders, and invoicing

* A strong communicator — both written and verbal — with a professional and friendly telephone manner

* A team player who’s proactive, resourceful, and solution-driven

* Should be comfortable working in a structured environment, managing multiple priorities, sometimes under time pressure

Benefits:

* Be part of a friendly and collaborative team

* Work in a fast-paced, respected, global manufacturing business

* Develop your knowledge through product training and ongoing support

* Play a key role in delivering service excellence and shaping customer relationships

* Lovely colleagues, a decent starting salary, company pension and cash back healthcare scheme plus 25 days annual leave (plus bank holidays).

If you're a service superstar who thrives on structure, accuracy, and customer care — we’d love to hear from you. Apply now for immediate consideration