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Resident Liaison Officer
Temp on going contract
Covering South East London
£23.95 per hour Umbrella

Successful candidates will be based in the Morden office but be expected to travel across Bromley, Lambeth, Lewisham and Croydon to attend resident surgeries and meet with residents in their homes. Please do not submit candidates who would be unwilling to be office based in Morden 3 days a week nor commit to the work-related travel across South London.

Candidates will need exceptional customer-facing skills and a good understanding of housing management issues.

Participate and when required lead on local service resident engagement strategies
Analysis of key data to be used to form our service improvement strategies.
Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre
Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders
Manage effective customer communication to ensure that customer satisfaction is high
Organise and attend stakeholder meetings and produce communication materials using a variety of methods
Key member of the Housing Neighbourhood Team and will represent the team at meetings and will lead smaller project teams where appropriate
Provide a customer focused service ensuring all tasks are completed and complaints and/or requests from residents and stakeholders are actioned effectively