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Overview
To support the Employee Services team in delivering high quality and responsive HR/payroll services to an array of clients.

Hereford office based with some hybrid working.

Fixed Term - 12 Month Contract.

Main Responsibilities.

To be the client account manager for a group of specified clients

Lead on the delivery of payroll/pension/administrative/contractual advice and support to clients and managers/employees

Support the management team in ensuring the provision of high quality and consistent payroll/administrative/contractual advice and support service is delivered efficiently and in the most cost effective way

Support in the management of delivery of high quality end to end HR and Payroll transactional processes

Assist with HMRC reconciliations and escalating any queries accordingly

Be responsible for the invoicing of clients on a monthly, quarterly and annual basis

Continuously review working practices, make recommendations and support in the implementation of improvements to service delivery, including system developments

Assist in facilitating employees’ BACS payments and any other third-party payments

Ensure employees are paid correctly and promptly and that all compliance matters pertaining to Payroll are adhered to

Provide efficient first line customer support on a range of transactional HR and payroll activities to all client bases.

Support in the transactional HR and payroll delivery against performance indicators in accordance with Payroll standards, contracts and Service Level Agreements

Assist the Payroll Technical Leads in running the weekly/monthly payrolls as appropriate.

Additional Duties:

Deliver a high quality, accurate and efficient payroll and HR contractual/administrative service to specified clients

To act as the key point of contact for specified customers, ensuring that high quality and timely customer service is delivered at all times

Provide advice, guidance and support to managers, head teachers, external clients on a range of HR / Payroll issues including terms and conditions of employment, employment law, pensions and PAYE

Assist in training new staff and supporting the Employee Services Team Leader in the coaching and mentoring of existing staff

To be the first point of contact for any escalated queries or issues and take Responsibility to resolve queries

Develop a good understanding of clients’ HR/Payroll transactional requirements and lead on the continuous improvement of systems and processes used

Deliver high performance against key performance indicators as defined in Service Level Agreements

Support the Employee Services Team Leader in developing ways to improve service delivery including developing supporting guides and documentation in order to improve user experience and reduce demand

Working closely with the HR Operational team and School HR Management and Advice team to ensure knowledge is up-to-date and advice given is consistent and is in line with policies, procedures, legislation and HR/Payroll best practice

Maintain a high level of knowledge on PAYE and pension compliance, employment law, terms and conditions of employment for all clients, i.e. STPCD/NJC/NHS

To critically review working practices in line with Lean Systems practice and assist in the implementation of process and systems developments to improve working practices and customer experience

Ensure all client records are maintained in accordance with statutory and audit Requirements

Maintaining confidentiality at all times and having a strong emphasis on customer care and experience

Communicate effectively with staff within Employee Services and HR

Any other relevant transactional HR/Payroll duties, as required

If you are passionate about supporting a dynamic team and ensuring smooth payroll operations, we encourage you to apply for this exciting opportunity as a Payroll Assistant