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Job Description: Service Manager

Responsible To: Operations Director

Short Description: The Service Manager is responsible for delivering Service User centred support; through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.

Specific Duties: The SM will be specifically responsible for:

1. Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders

2. Completing a regular case review, development and implementation of a person centred support plan for each Service User

3. Ensuring the personal delivery of physical and mental support to Service Users

4. Implementation and monitoring of safeguarding the rights and dignity of each Service User

5. Ensuring the routine assessment and communication of Service User development to interested stakeholders

6. Effective management and control of Service User financials and house budgets

7. Creation of a positive environment in which Service Users and staff actively engage

8. Establishing and ensuring regular conduct of open and transparent two-way communication including updates and changes to the company with Service Users and staff

9. Ensuring and maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation

10. Actively involved in staff recruitment and responsible for the provision of management, appraisals and supervisions to subordinate staff

11. Actively engage in performance and discipline management to maximise staff performance and assure compliance with company procedures

12. Conducting of staff training needs analysis and the co-ordination and delivery of training and professional development to maximise staff competence

13. Developing and implementing staff-rotas ensuring that appropriate staff cover is available to Service Users

14. Successfully achieving the individual objectives set by the company

15. Attending and actively participating internal management reviews and where appropriate, external forums

16. Accomplishing self-audits and pro-actively engage in external compliance audits

17. Enhancing current operations through continuous improvement

18. Responding to initial complaints from Service User and liaising with Senior Management where appropriate

Generic Duties: In addition to specific responsibilities, the SM will also be responsible for ensuring:

1. the maintenance of confidentiality of all information unless otherwise permitted by management

2. full compliance with company’s vision, values, policies and procedures

3. compliance with legislation and GSCC Code of Conduct as reflected in company procedures

4. undergo training and professional development as directed by the company

5. work in a manner that promotes team work and a collegial environment

6. active and positive promotion of the company’s image and brand

7. other duties that may be assigned by management

Qualifications: The following qualification, skills and experience are required for this role:

Preference for RMN grade 5/6 and NVQ Level 4 in Leadership and Management in Social Care (or equivalent) with a minimum of two years experience at Assistant Manager or Team Leader level within a care setting; and

Ability to pass CCS MIP Training within 12 months of appointment date; and

Strong living skills that can be transferred to service users i.e. shopping, cooking etc.

Competence in the use of Microsoft Office and Internet applications

Strong English spoken, listening, writing, communication and presentation skills

Strong administration skills

Full driving licence and use of own car for general business use and to support Service Users