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Soft Services Manager

Addlestone, KT15

Salary - £42,000 + Package

Monday to Friday, 40 hours a week

We're working with one of the largest facilities management companies in the UK working on a large government contract at a facility in Addlestone. In this role you will be responsible for approximately a team of 30 people across various soft services works.

The business you would be working for is considered one of the largest FM employers across Europe having over 370,000 employees with an annual revenue of over £69b.

Benefits for a Soft Services Manager:

* Salary - £42,000

* 25 Days Holiday + Bank Holiday

* Private Healthcare

* Pension Contribution

Job requirements for a Soft Services Manager:

* The Soft Services Supervisor will be a key point of contact for all soft services, will represent the organisation and will demonstrate in-depth knowledge of the soft services and take ownership of tasks as required.

* Responsible for service delivery of cleaning (day and evening), pest control, grounds maintenance, messenger & mail, reprographics, fleet management and reception services.

* Compliance to contract relating to soft services.

* Line management of approximately 30 staff covering all elements of HR and P&C (including recruitment, absence management, performance management, development and training).

* Responsible for HSE documentation relating to soft services (risk assessments, SOPs, COSHH assessments).

* To show responsibility for personal health and safety, and that of others in the conduct of the job in line with company and legal requirements.

* Responsible for management of site time & attendance and compliance to daily requirements. Complete daily arbitrations and management of sickness, holiday and other absences.

* Completion of soft services audits via Service Trac (cleaning – monthly with client).

* Supplier management for ground controls – ensuring work is completed in line with contract and HSE requirements.

* Support & manage all soft services purchase orders, goods receipting and invoice approvals.

* Implement site reward & recognition schemes.

* Coordinate the booking of temporary soft services staff on the approved system.

* Coordinate the booking of training (HSE, technical and anything site specific) for all site team members.

* Maintain a clean, presentable, and safe office. Maintain a strong presence and observe quality control issues (i.e. building cleanliness, comfort factors, fabric and maintenance) and actively log tickets requiring service from other areas and suppliers.

* Support site and community initiatives.

* Develop deep and trusting relationships with colleagues.

* Establish good working relationships with customers and colleagues in order to be recognised as the natural “go to” person for soft services operations.

* Promote collaboration across all operational and support teams, preferred suppliers, and customer groups.

* Support the soft services team to create the best customer and workplace experience