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IT Operations & Technical Lead

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IT Operations and Technical Lead

Location: St Christopher’s Hospice, Sydenham & Orpington

Reports to: ICT Director

Salary: - £62,683 per annum, 36 hours per week Will be required to work part of the on-call rota (1 week in every 5 weeks)

About St Christopher’s Hospice:
St Christopher’s Hospice is a leading provider of palliative care, committed to making a difference in the lives of patients and their families. We are looking for a dedicated and skilled Health, Safety, and Environment Manager to join our team to ensure the safety and well-being of all staff, patients, and visitors, while also monitoring and reducing our environmental impact.

Primary Job Purpose:
The IT Operations and Technical Lead will oversee the daily operations of the IT service, support, and systems across the organisation, ensuring that staff and volunteers can rely on robust IT systems to deliver high-quality care to patients and families. This role is critical in maintaining the availability, reliability, and performance of IT systems and applications that support healthcare services. The IT Operations and Technical Lead will lead the IT team, guide them in delivering excellent technical support, and contribute to IT projects that address the evolving needs of the organisation. Additionally, the role will support digital transformation initiatives, ensuring compliance with cybersecurity standards and regulations.

What We’re Looking For:

* A motivated leader who is passionate about delivering results and setting a positive example for the team.

* Proactive with an open and enquiring mind – you're always looking for new ways to improve systems and processes.

* Someone with the ability to problem-solve and make effective decisions when under pressure, ensuring minimal disruption to service delivery.

* A positive attitude – you will lead by example and stay focused on delivering quality, even when times are tough or deadlines are tight.

* A commitment to providing high-quality IT services that support the hospice's mission and improve the experience for both patients and staff.

Ideal Candidate:

* Proven experience leading an IT team or IT operations.

* Strong technical knowledge of IT infrastructure, cloud systems and service desk management.

* Excellent communication and stakeholder management skills, able to engage and influence senior leaders and key internal partners.

* Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

* A strong sense of responsibility and a deep commitment to the mission of the hospice.

Key Responsibilities:

* Oversee the service desk function, supporting continuous improvements in systems, security, device usage both on-premise and in the Cloud, ensuring users are effectively supported across all operational areas, including remote offices and shops and working from home.

* Analyse helpdesk feedback and implement changes to enhance and improve service delivery and quality.

* Collaborate with key stakeholders across the organisation to develop tailored solutions for their IT needs.

* Work independently to serve hospice leaders, understanding their technological challenges and helping to deliver and support appropriate solutions.

* Utilise strong technical expertise to assist the service desk in resolving system or service-related issues.

* Coordinate and supervise the day-to-day activities of the IT Service Desk team.

* Collaborate with the wider leadership team on new implementations and changes, representing the user perspective.

* Partner with Network, Systems, and Security Managers to address any issues that may impact service delivery.

What We Offer:

* Competitive salary and benefits package.

* A supportive, compassionate, and collaborative working environment.

* Opportunities for professional development and training.

* The chance to make a meaningful impact in a leading charitable organisation.

Closing date 25th June 2025