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Our client is seeking a confident, adaptable, and driven individual to join their Heating & Engineering team as a Boiler & Maintenance Manager. This office-based role is a key position within the company, responsible for fostering a positive and productive work environment, ensuring excellent customer service, and contributing to the continued success of the business.

About the Role:
In this dynamic role, you’ll oversee the day-to-day operations of the office while providing vital technical support to field engineers. Your responsibilities will include:

Providing technical support to field engineers
Managing the operations of the office, including overseeing administrative duties, ensuring the efficient functioning of the office
Scheduling routine boiler maintenance services efficiently and ensuring accurate diary management for the engineering team
Coordinating engineer availability and appointments for non-routine maintenance (e.g., breakdowns)
Monitoring open jobs to ensure timely progression and completion
Providing prompt and professional responses to customer enquiries
Organising weekend cover rotas for engineers
Raising purchase orders and managing stock deliveries
Overseeing invoicing and ensuring all general office tasks are completed accurately and on time
Handling customer complaints effectively and ensuring appropriate follow-up
Coordinating engineer training (OFTEC & Gas Safe) and ensuring compliance
Conducting periodic stock checks
Collaborating with department heads across offices to promote a unified team approach and uphold high service standardsAbout You:
We’re looking for a candidate with:

Proven leadership and management experience, preferably in an engineering or technical environment
A solid technical understanding of boilers, including LPG and oil systems woulld be highly desirable
A customer-focused mindset with a commitment to delivering exceptional service
The ability to prioritise tasks, multitask effectively, and remain calm under pressure
Strong attention to detail and problem-solving skills
Excellent written and verbal communication skills

Our role in supporting diversity and inclusion
As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment