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Technical Operations Coordinator

Contract Type: Permanent, Full Time
Salary: £28,000 – £31,800 per year
Location: Billingshurst (office-based with cross-team collaboration)
Must have access to a vehicle

Job Description

We are all about finding brilliant people, and we hope you could be the next person to join our team!

The Technical Operations Coordinator plays a key role in supporting our Operations and Project teams, ensuring technical deployments are coordinated efficiently and delivered right-first-time. Acting as a central point between internal teams, customers, and third-party suppliers, you’ll help ensure technical deliverables meet agreed scope, quality standards, and deadlines.

If you’re looking for a role within a business that values trust, accountability, and collaboration—where training and development are encouraged—then we’d love to hear from you.

What will this role be getting up to?

Acting as a central coordination point between Sales, Projects, Operations, and Customer Services
Participating in pre-deployment technical calls with customers and third-party service providers
Reviewing and validating technical information to ensure right-first-time deployments
Tracking project timelines, deliverables, and cross-team dependencies
Ensuring all technical documentation is accurate, complete, and correctly stored
Ensuring deployment engineers fully understand the technical scope of projects
Verifying provisioning tasks are completed prior to project commencement
Coordinating delivery of all required equipment and licences
Assisting with deployment activities such as provisioning and labelling
Receiving, prioritising, and coordinating responses to technical issues
Escalating issues to the appropriate technical teams and keeping Project Managers informed
Maintaining accurate documentation of incidents and resolutions

Job Requirements

Permanent, full-time position
Working hours: 8:30am – 5:30pm with a 1-hour lunch break
Must be able to drive and have daily access to a vehicle to attend the office
Strong verbal and written communication skills
Excellent organisational skills with the ability to manage multiple tasks
Good working knowledge of Windows and Microsoft 365
Customer-focused with strong interpersonal skills
Calm, resilient, and able to work effectively under pressure
Desirable:

Basic understanding of networking concepts (LAN/WAN, DNS, DHCP)
Knowledge of ITIL or service management principles
Experience with remote support tools
Awareness of cybersecurity best practices
CompTIA Network+ or similar qualification

Benefits

22 days annual leave plus bank holidays

Please note: 3 days must be taken during the Christmas shutdown

Standard pension contribution: 3% employee / 5% employer
Supportive and collaborative working environment
Training and development opportunities
Exposure to varied technical and operational projects