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Role: On-site IT Support Engineer

Location: Client site + regional travel (On-site role)

Salary: £28,000 - 35,000

Benefits: Company pension, training and certification support, varied client environments, career progression

Our client, a leading managed IT services provider supporting SMEs across the region, is hiring an On-site IT Support Engineer to provide dedicated support to a newly onboarded customer while also assisting the wider client base through remote support.

This role offers the opportunity to become a trusted technical presence on a key customer site while remaining closely connected to the wider service desk team. You’ll play an important role in ensuring reliable day-to-day IT operations and delivering a high standard of support across multiple environments.

What you’ll do

Provide on-site IT support for a key customer, acting as the primary technical contact

Deliver remote support to additional customers as part of the wider service team

Diagnose and resolve hardware, software, and network issues across Windows environments

Support user onboarding, device setup, and system configuration

Maintain accurate documentation, ticket updates, and technical records

You’ll work closely with the service desk, infrastructure engineers, and client stakeholders to ensure smooth IT operations and a consistently high level of service.

What we’re looking for

Experience in IT support, service desk, or field engineering roles

Strong knowledge of Windows operating systems and Microsoft environments

Experience troubleshooting hardware, networking, and user issues

Excellent communication and customer service skills

A full UK driving licence and willingness to travel to client sites where required

The ideal candidate will bring a proactive mindset, strong problem-solving ability, and a customer-first approach, and enjoy working in a varied, hands-on support environment.

Why join?

Opportunity to become the trusted on-site engineer for a key customer

Exposure to multiple client environments and technologies

Supportive technical team and knowledge-sharing culture

Training and professional development opportunities


Apply now to join a growing IT services team delivering reliable technology support to businesses across the region