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We are proud to be working with a well-established and thriving client in the New Milton area. They are seeking a driven individual to join the team in a brand-new eCommerce operations role. This is a fantastic opportunity to lead a team of Assistant Team Leaders and Packing Technicians in a fast-paced, dynamic environment. You will play a key role in driving performance, fostering continuous improvement, and working collaboratively across departments to make a tangible impact on our packing operations.

Salary and Benefits:

* A salary of circa £30,000 per annum plus discretionary bonus and opportunity for overtime

* Working hours are 07:30-15:15 Monday and 07:30-16:15, Tuesday to Friday

* 32 days’ holiday (inclusive of bank holidays)

* Cashback on routine healthcare treatments

* Company pension

* Enhanced Maternity, Paternity and Adoption Pay

* Company Sick Pay

* Employee discount

* On-site free parking

Duties and Responsibilities:

Lead and support the eCommerce packing team, including training, holiday planning, absence management and performance reviews

* Lead the team to meet or exceed KPIs, including packing accuracy, labour efficiency, and waste reduction

* Promote and lead a continuous improvement culture by setting performance improvement targets and encouraging change

* Implement and maintain quality control processes

* Maintain high standards of housekeeping and adherence to 5S principles

* Lead and encourage cross departmental communication and working well with the Ops Lead to ensure best practice and cross functional teams

* Celebrate good performance

* Manage order fulfilment software

* Manage and interpret internal systems and reports

Minimum Skills and Experience Required:

* Proven experience in a leadership or operational role, ideally within the manufacturing sector and FMCG sector

* Experience in eCommerce operations is desirable but not essential

* Great attention to detail with the ability to spot issues and resolve them effectively

* Clear communication skills with both colleagues and customers

* A proactive attitude with enthusiasm for taking initiative and collaborating effectively with the wider team

* Great personable skills

* Happy to expand your skills by using new technology and learning new ways of working.

* Proficiency with Microsoft packages