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Job Title: Income Officer
Location: Letchworth, Hertfordshire
Contract: Full-Time, 12-Month Fixed Term
Hours: 37 hours per week
Rate: £14.03 per hour
Start Date: Immediate
Closing Date: Monday 16th June 2025
The Opportunity A highly organised and detail-focused Income Officer is required to join a busy finance and payments function. This role plays a key part in processing income, maintaining financial accuracy, and supporting payment operations across multiple systems and departments. If you have experience in payment processing, reconciliation, and customer service in a financial setting—this could be an ideal opportunity.
Key Responsibilities
Process and authorise all forms of income including cash, BACS, Direct Debits, and card payments
Reconcile daily income to the financial system and maintain accurate records
Investigate payment queries and liaise with banks and third-party systems as needed
Manage suspense accounts, process refunds, and ensure timely data transfer to finance systems
Support the cash office function and provide systems advice across service areas
Work collaboratively with internal teams to maintain compliance and financial integrityRequirements
Solid understanding of PCI/DSS (Payment Card Industry Data Security Standard)
Knowledge of banking and cash collection procedures
Good working knowledge of Microsoft Office applications
Excellent communication skills, both written and verbal
Ability to manage workload under pressure and meet tight deadlines
Experience working in a financial operations or cash handling environment
Ability to identify process improvements and implement new procedures
Strong numeracy, attention to detail, and a proactive approach to resolving issuesThis is a great opportunity to step into a key income and finance processing role within a supportive and collaborative environment. Face-to-face interviews will take place in Letchworth