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Head of Account Management
Location: Thurrock, RM18
Salary: £60,000 – £75,000 basic + car allowance & commission
Working Hours: Mon – Fri, 09:00 – 17:30
Job Type: Permanent

Our client is seeking an experienced Head of Account Management to lead their strategic e-commerce client portfolio. This senior role is ideal for a commercially-minded professional with a proven track record in managing complex accounts, driving revenue, and leading high-performing teams.

Key Responsibilities:

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Lead and develop a team of Account Managers, fostering a high-performance, customer-focused culture.

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Own relationships with key enterprise clients, acting as the primary point of contact for senior stakeholders.

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Identify opportunities for upsell, cross-sell, and retention to maximise revenue and margin.

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Manage contract negotiations, renewals, and commercial performance.

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Ensure service excellence by proactively resolving issues and maintaining high customer satisfaction.

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Collaborate with internal teams including operations, product, technology, and finance to deliver seamless solutions.

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Monitor account performance, provide reporting, and use insights to drive continuous improvement.

Experience & Skills Required:

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8–12+ years’ experience in account management, customer success, or commercial leadership.

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Experience managing large, complex enterprise accounts, preferably in e-commerce, logistics, or supply chain.

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Strong commercial acumen, including pricing, contracts, and margin management.

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Proven ability to lead and develop high-performing teams.

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Excellent communication and negotiation skills, with confidence engaging senior stakeholders.

Benefits:

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Competitive salary: £60k – £75k basic + car allowance & commission

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Private medical cover and employer pension contribution

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Free gym membership, snacks, and workplace perks

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Company social events and recognition schemes

This is an exciting opportunity to take ownership of a key client portfolio, influence strategy, and lead a dynamic team within a rapidly growing business