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Medical Records Operative| FT| Permanent| Droitwich Spa/Worcester| Competitive Salary

We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction. Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.

Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider. For us, it's more than just treating patients, it's about looking after people.

We are now looking for Operatives to join us in our Medical Records department. This will be based in either Worcester or Droitwich Spa.

Key Responsibilities:

Receiving electronic file & container requests from hospitals.
Converting hospital requests in to work orders.
Picking, securing and directing files and containers to the Warehouse for transporting.
Administrating file returns from all hospitals. Processing file adds and refiles.
Adhering to company records retention HOP-30 policy & destruction protocol.
Data entry
Administrative barcode production & affixation.
Processing emergency requests in an efficient manner
Communicating efficiently with customers. Taking ownership of day-to-day queries through to resolution & liaising with hospitals to ensure smooth and efficient delivery of systems & services.
Liaising with drivers about due deliveries.
Complying with statutory requirements and Care Quality Commission regulations
Adhering to training manual and process flows as appropriate
Liaising with Warehouse Supervisors / Managers.
Responsible for adhering to the confidentiality of Spire Healthcare material, and complying with Spire's information security policies and standards.Key Requirements:

Effectively able to collaborate with others.
Good interpersonal skills and the ability to communicate with people at all levels.
PC literacy. You will be required to undertake training on O'Neil, Track & Trace and Bar Code software. You must also have a sound knowledge of Microsoft applications.
Good organisational and customer service skills, as well as the ability to work on own initiative with minimal supervision.
Ability to work to strict deadlines
Attention to detail; high accuracy and diligence.
Experience of working in a warehouse/records management centre environment, with experience of healthcare and records management functions is preferred.
Awareness of health and safety legislation.
Forklift [VNA] driver experience desirable, but training can be provided, this will involve working at height throughout the shift.Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free wellness screening
Private medical insurance
Life assuranceSpire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact:

For us, it's more than just treating patients; it's about looking after people