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We are currently recruiting for a client in the Accrington area who is looking for a Service Administrator. This vacancy is being recruited on a permanent basis. The successful candidate must have previous administration / Service administration experience.

Please see below the duties and responsibilities:

* Answering the main incoming telephone line, dealing with customer enquiries and taking messages.

* Logging call outs and uploading onto the system.

* Accepting small goods deliveries in the office.

* Updating the call out log, route planner and updating the plans throughout the day.

* Sending repair quotes to customers and booking service visits with clients.

* Scanning job sheets, timesheets and other relevant paperwork.

* Weekly time sheets to be checked and PO’s to be attached for all call outs.

* Assisting with booking site visits in with the customers.

* Updating completed services on the weekly spreadsheet and route planner.

* Adding new contracts to the database and updating information.

* Preparing new maintenance files for new customers and completing & sending out contracts.

* Coded quotes to be sent out at the request of the service manager.

* Ordering parts when orders have been received and keeping customers updated.

* Preparing reports for the Key Account meetings.

* Sending weekly call outs, service and repair worksheets to Key Account customers.

* Engineers to be given following day repair/callouts by 4pm daily.

* 24/7 Out of hours call out to be updated weekly.

* General administration duties including filing and ordering stationery.

* Hours: 39.5 hours per week - Monday – Thursday: 8:00am – 5:00pm & Friday: 8:00am – 4:30pm

If you feel you have the right experience for this vacancy, then please apply immediately