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Location: Cambridge (Hybrid) Salary: £48,000 + on-call pay Type: Permanent, Full-time

We are working with a global technology business based in Cambridge that is expanding into the UK market and looking to hire Application Support Engineers to join their growing global support team.

This is an excellent opportunity to work in an international environment, providing application support to a global client while developing your technical and problem-solving skills.

The Role

As an Application Support Engineer, you will be responsible for providing day-to-day support for business-critical applications. You will work closely with customers to investigate, troubleshoot, and resolve application and integration issues while meeting agreed SLAs.

Key responsibilities include:

Providing application support via ticketing systems, email, and phone

Troubleshooting and resolving application and integration issues

Managing incidents and service requests within defined SLAs

Investigating complex technical issues with a structured, analytical approach

Documenting issues, resolutions, and support processes

Participating in a rotating on-call schedule (evenings, weekends, and holidays)

Required Qualifications

Experience supporting Windows workstation and server environments

Experience with web technologies and environments, including browsers and IIS

Working knowledge of SQL Server and database-driven applications

Strong general computer literacy and application usage skills

Ability and willingness to travel domestically and internationally as well as participate in on call rota

About You

You have a strong problem-solving mindset and enjoy investigating technical issues

You are comfortable working in a customer-facing support role

You can communicate technical information clearly to both technical and non-technical users

You thrive in an SLA-driven, fast-paced support environment

What's on Offer

Salary in the region of £48,000

Additional compensation for on-call duties

Hybrid working model

Opportunity to work as part of a global support team

Potential for international travel

If this role aligns with your experience and career goals, we'd love to hear from you. Apply now or get in touch to receive further information and arrange an initial conversation.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy