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Motor Claims Handler - Newcastle
Full-Time | Permanent | Monday to Friday
Salary: £27,000 - £34,000 DOE
We're looking for an experienced and detail focused Motor Claims Handler to join our team in Newcastle. This is a great opportunity for someone who enjoys problem solving, supporting customers and managing claims from start to finish.
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Key Responsibilities
* Handle motor claims from first notification to settlement.
* Review, assess and process claims in line with company procedures.
* Investigate liability, evaluate losses and negotiate settlements.
* Manage customer enquiries by phone and email, including more complex cases.
* Keep accurate records and update information in claims systems.
* Work with loss adjusters, subject matter experts and internal teams when needed.
* Learn and develop technical skills through training and coaching.
* Suggest ideas to improve processes within the team.
* Follow company policies, compliance standards and regulatory requirements.
* Find effective solutions to routine enquiries using set processes and guidelines.
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About You
* Experience in motor claims handling (preferred).
* Strong communication and negotiation skills.
* Excellent attention to detail and accuracy.
* Confident working under pressure and managing a busy workload.
* Customer focused with a proactive, positive approach.
* Comfortable learning new systems and procedures.
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What's on Offer
* £27,000 - £34,000 depending on experience
* Permanent, full time role
* Monday to Friday - no weekends
* Supportive team environment
* Opportunities for growth and development
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Interested?
Apply now or get in touch for more details!

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