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Entry-Level Customer Support (Software) - Shoreditch, London
Salary: £25,000 per annum
Job Type: Full-time, Permanent
Hours: Monday to Friday (Office-based)

Are you a recent graduate with strong customer services & IT skills. We're looking for an enthusiastic and tech-savvy individual to join our growing support team in Shoreditch, London.

Role Overview:

As a Customer Support Representative, you'll be the first point of contact for our clients, assisting them via phone and email with software-related queries. You'll play a vital role in ensuring customer satisfaction by delivering clear, friendly, and effective support.

Key Responsibilities:

Handle incoming calls and emails from clients

Troubleshoot and resolve software issues or escalate when needed

Provide clear guidance and follow-up to ensure issue resolution

Record and track customer interactions accurately

Deliver a professional and helpful service experience

Ideal Candidate:

A recent graduate or someone seeking an entry-level opportunity

Strong general IT skills and confidence with speaking to customers over the phone

Excellent verbal and written communication skills

Friendly, patient, and solutions-focused attitude

Able and willing to work from our Shoreditch office, Monday to Friday

Desirable Experience:

Previous experience in a customer service or support role

Familiarity with operating systems such as Mac OS, iOS, and Chrome OS

What We Offer:

£25,000 annual salary

Supportive team environment and hands-on training

Clear path for progression within a growing company

Modern office space in the heart of Shoreditch

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people