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Role:-Operations Manager (NDT/Technical Services)
Location: -Deeside- Full time onsite
Salary:-Competitive (DOE)
Type:-Full time, Permanent
Hours:-08.00-16:30 or 9-5pm
Benefits: -23 days holiday plus bank holidays, death in service insurance, employee benefits platform including access to medicash vouchers & Pension

Russell Taylor Group are looking for an experienced Operations Manager to oversee the day-to-day operations of a technical services business within the NDT sector. This hands-on role focuses on managing operational staff, improving systems and processes, maintaining quality and compliance standards, and supporting business growth. Working closely with senior management, the Technical Manager, and the Quality team, you will ensure efficient service delivery, strong customer relationships, and ongoing compliance with industry accreditations.

Key Responsibilities
• Manage daily operations, including first-line management of operational and technical NDT staff.
• Provide operational and technical support across the business as required.
• Ensure high levels of customer service and take ownership of operational issues.
• Develop and improve systems, processes, and capabilities to drive efficiency and value for money.
• Liaise with clients to maintain strong relationships and provide technical confidence.
• Coordinate operational activities and lead continuous improvement initiatives.
• Carry out internal compliance audits and support external technical and quality audits.
• Support the maintenance of ISO 9001, ISO 14001, ISO 45001, and UKAS accreditations.
• Work with the Quality Team to ensure adherence to company quality policies.
• Comply with all Health, Safety, Environmental, and Quality policies.

The Person
• Proven experience in an operational management or technical support role- ideally within NDT, but it is not essential if you have experience managing within a service providing company.
• Strong leadership, communication, and interpersonal skills.
• Good working knowledge of Microsoft Office systems.
• Hands-on, proactive, and adaptable approach.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us