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Customer Service Representative

Location: Stonehouse, Gloucestershire
Hours: Full Time | Permanent
Salary: £27,000-£28,000 per annum

Job Description

Our client is seeking an organised and professional Customer Service Representative to support the management of service breakdowns and planned maintenance activities across a national customer base.

Key Responsibilities of a Customer Service Representative:

* Coordinate the management of reactive breakdowns and planned service visits across the UK and Ireland

* Provide first-line response and allocate service tasks efficiently to meet customer needs

* Monitor, meet, and communicate service response times, ensuring high levels of customer satisfaction

* Manage confirmation of Planned Preventive Maintenance (PPM) visits with customers in a timely and professional manner

* Update SAP systems and Outlook calendars to reflect daily planned activities accurately

* Complete all SAP and administrative tasks punctually and to a high standard

* Prepare detailed business reports with a high level of accuracy and structure

* Collaborate effectively with other departments, always maintaining professional communication

* Support the Managing Director and Commercial/Technical Support Teams with day-to-day administrative tasks

* Ensure adherence to IT security and health and safety policies and procedures

* Carry out any additional ad-hoc duties as required

Key Skills of a Customer Service Representative:

* Strong commitment to delivering outstanding customer service and satisfaction

* Excellent written and verbal communication skills

* High attention to detail and accuracy in all tasks

* Well-developed organisational and prioritisation skills

* Ability to remain calm and efficient in a fast-paced environment

* Confident, adaptable, and able to work on own initiative

* Team-oriented with the ability to collaborate across departments

* Proficient in Microsoft Office, including Excel, Word, Outlook, and PowerPoint

* Previous experience in a service support or customer service environment required

* Knowledge of SAP and experience within the healthcare sector would be advantageous

To be considered for this role apply now or get in touch with Lilly Organ at First Base Emplyoment